As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.
Withdrawal Processing Time
Withdrawals generally take 2 hours to process, but in some cases, they may take up to 24 hours. For bank transfer methods, please allow 1 business days after your withdrawal has been processed for funds to appear in your bank account.
If your withdrawal amount is over EUR 3,000 (or equivalent in any other currency) monthly, we need to request further explanations and/or supporting documents in respect to the identification of customer, payment method, source of funds or wealth and/or any further necessary information which we see fit so as to satisfy our legal obligations and regulatory requirements. In such a case, the withdrawal processing time can be delayed depending on your provision of requested documents.
Closed-Loop Deposit and Withdrawal
We operate a closed loop policy on deposits and withdrawals. Where possible, customers must withdraw funds to the originating deposit method/account. Customers are only allowed to withdraw funds to payment methods where they have a prior deposit record.
Funds will be automatically returned to the deposit method by which the customer submitted their original deposit(s) to their Winnerpoker account, up to the amount originally deposited. Withdrawals above the original deposit amount shall be processed after a thorough review.
Your bank or payment processor may levy a fee to process your withdrawal. Fees for withdrawal will be clearly shown in the withdrawal request page. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
Exchange Rates and Volatility of Exchange Rates
We clearly indicate the exchange rate applied to your withdrawal amount at the time of withdrawal request. Once you make a withdrawal request, we will not be liable and will not compensate for any fluctuations of currency values from point of request to time of transaction completion.
For security reasons, players are restricted from withdrawing transferred funds that originated directly from deposits or other transfers. Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.
Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.
Cancelation of Withdrawal
Requesting cancelation is possible as long as the code is being shown in cash out history section. If you are not able to see the code it means that your cash out is at the payment procedure and there is no possible way to cancel this process.